Customer success
Health is a definition, not a color the model picked.
Support drafts, renewal risk, and a health score only work when the inputs are fields a person maintains. A cheerful summary of an angry ticket is a failure.
Usage, open tickets, last meeting, renewal date. If a person cannot list the inputs, the score is decoration.
A reply written from the ticket and the article. A person sends it. The draft does not soften a complaint into a thank-you.
A reason the next term might slip, tied to a field the success owner updates.
What was agreed. A generated recap is a draft until the owner keeps or rewrites it.
Name the fields
A score with no inputs cannot be argued with. The team will ignore it, or worse, believe it.
The owner edits the recap
The workflow ends when a person has kept, cut, or rewritten the note. Not when the model finished typing.
A color is not a health score.